The Hotel proactively sends information which may contains the promotional messages, vouchers, booking confirmation, their contact information to their customers.

Some of the trigger-based alerts are mentioned:

• Online Booking Confirmation.
• Remind customers about reservation times and directions to your location.
• Customers can know about special events and guests who will be appearing.
• Alerts on the travel arrangement done by the guest with in the Hotel Premises.

This is a purely one-way interaction and helps the hotels to provide timely information to its customers about their valuable services regularly and timely.

Some of the Promotional Broadcast examples:

• Any Promotional messages on the Hotel Properties which may includes the information about the existing and upcoming properties as well.
• Alert on facilities and the services available with the Hotels.
• Cross - Promotions
• Festival offers or wishes to the customers.

The customers can also requests for the information / ternary status for themselves from the Hotels and their service centers as well.

The industry will be enabled to interact with the customers through several interactive services and enquiries in order to enhance customer involvement and provide them instant access to their accounts.

Some of the Interactive Services examples:

• The booking details.
• Let customers know their table or reserved area is ready.
• Let your customers know about special events and guests who will be appearing.
• Let a guest know a package has arrived or a dining reserve.

One of the toughest tasks today, in front of the service industry is to retain their existing customers. In order to achieve this feat they are increasingly trying to provide their customers with several additional services and updated modes of channels of using their services to the end customer.

Some of the Value Added Services examples:

• Feedbacks.
• Property site Locators.

Product supported for Hotel Industry